Inixion Appoints Laura Brittlebank as Customer Service Manager

Inixion Limited is pleased to announce the appointment of Laura Brittlebank as the new Customer Service Manager, effective October 2025. Laura brings over 20 years of experience in ERP and financial systems, making her a valuable addition to the Inixion team. She succeeds David McCallum, who has retired after a distinguished career with the company.

Laura joined Inixion in July 2025, and since then, she has been preparing to take on her new role. Her extensive background includes serving as Support Manager at a leading ERP firm focused on the construction sector, where she honed her skills in customer service and support. This experience positions her well to lead Inixion’s customer service initiatives, particularly in providing exceptional Sage X3 customer service and ERP customer support.

Ian Bromley, CEO of Inixion, expressed his enthusiasm about Laura’s appointment. “Laura has already proven herself to be an excellent fit for Inixion. She brings extensive ERP support experience, strong leadership skills, and a genuine commitment to customer service. Just as importantly, she embodies our core values: transparency, mutual value, and putting people first.” Ian’s confidence in Laura reflects the company’s commitment to maintaining high standards in customer service and support.

Laura’s decision to join Inixion was influenced by the company’s culture and values. “What attracted me to Inixion was the culture and transparency of the business. From day one, the openness and the way people work together genuinely stood out. It’s a company where people are trusted, supported, and valued,” she stated. Her perspective highlights the importance of a positive work environment and how it can enhance customer service delivery.

Inixion Limited is a recognized provider of Sage X3 and Sage Intacct solutions, dedicated to delivering tailored ERP solutions that meet the unique needs of its clients. The company prides itself on its commitment to customer satisfaction and support, ensuring that clients receive the best possible service throughout their journey with Inixion. With Laura at the helm of customer service, the company aims to further strengthen its reputation for excellence in ERP customer support.

As Inixion continues to grow and evolve, the appointment of Laura Brittlebank as Customer Service Manager marks a significant step in enhancing the company’s customer service capabilities. Her leadership is expected to drive improvements in service delivery, ensuring that clients receive timely and effective support for their Sage X3 and Sage Intacct solutions.

Inixion’s focus on transparency and mutual value aligns with Laura’s vision for customer service. She is committed to fostering an environment where clients feel heard and valued, and where their needs are prioritized. This approach is essential in today’s competitive landscape, where exceptional customer service can set a company apart from its competitors.

The transition from David McCallum to Laura Brittlebank represents a new chapter for Inixion. David’s contributions to the company have been significant, and his retirement marks the end of an era. However, with Laura’s extensive experience and commitment to customer service, Inixion is well-positioned to continue its trajectory of success.

In conclusion, Laura Brittlebank’s appointment as Customer Service Manager at Inixion Limited is a strategic move that underscores the company’s dedication to providing outstanding ERP customer support. With her wealth of experience and alignment with Inixion’s core values, Laura is set to lead the customer service team into a new phase of growth and excellence. The company looks forward to the positive impact she will have on its customer service initiatives and the overall client experience.

Learn more on https://inixion.com/employee-spotlight-laura-brittlebank-customer-service-manager/

Contact Information:

Inixion Limited

Woodbank 2 Beeches Grove, Manor Road, Penn
High Wycombe, Buckinghamshire HP10 8QZ
Aruba

Lindsay Ross
+44 333 800 3606
https://inixion.com